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Marketing - Do You Make this Direct Mail Mistake?

Tip! Follow up: If you don't follow up, the results of your direct marketing efforts could crash to a halt. Initiate a conversation with people on your list.

Like most business owners, I get a lot of direct mail from other businesses.

And I've noticed that a lot of these mailings make one big mistake - they don't make an offer.

By "offer" I don't necessarily mean a discount or a special concession, what I mean is something for me to respond to (i.e. direct response advertising).

I'll give you an example:

I received a letter last week from a local printer I had never heard of.

(I can't remember their name, I've already thrown the letter away)

They basically said "hello" and told me they'd be "happy to take care of my printing needs".

(you know this type of letter, you've received letters like this yourself)

Tip! Be relevant: Direct marketing efforts should offer something your clients might want to buy.

Now, this means nothing to me.

I'm not on some "printers' blacklist" where I struggle to find printers who'd agree to take my business. As long as I'm willing to pay their fee, any printer in town is going to be happy to do business with me.

So, all I know about this particular printer is what I already know about every printer in town: that they'd like my business. I don't know anything about how they compare in the areas that matter to me:

e.g.

price speed of service quality of printing quality of design

So, there was nothing in the letter that had value for me.

I have no reason to respond positively to this printer and my response was simply "so what?"

(actually it was "poor guy, he probably got some bad marketing advice")

So, my advice to anyone who's thinking of doing a mailing is to ask themselves "what am I offering here" before they send anything out.

Tip! Plan properly: The best direct marketing campaigns work along with PR, traditional advertising, brand strategy and efforts by your sales force. Ultimately, each piece is part of a larger total company campaign and should work together.

Because, if you're not offering something of value to the reader, his response is probably going to be somewhere between "so what?" and "who cares?"

The notion that he's going to file away the letter so that, at some point in the future, he can put in the time and effort to find out if you've got something special to offer, is fanciful.

It makes a lot more sense to give him this information right up front and, if he believes he might benefit from your services in the future, he's more likely to file the letter ... and call you first once he's in the market.

One of the key features I look at when I critique marketing materials (particularly sales letters & adverts) for my clients is the offer.

Tip! Frequency – So many times people try direct marketing and give up because of low response. They typically give up before giving the campaign enough time to work.

The first 3 questions are:

Is there an offer? Is the offer clear? Does the reader know how to respond?

You'd be amazed how many sales letters (or flyers or ads) fail on just these basics ... and the business wonders why they get few or no responses.

Steve Gibson is a highly respected Marketing Strategist, coach and Consultant. He works with businesses and helps them get more clients and increase sales without increasing their marketing budget.

Steve lives in Edinburgh, Scotland.

Visit his website to sign up for his free Marketing Gold newsletter: http://www.greaterprofitsguaranteed.com/tips.html

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